CSI provides the UA software package for download through our website. In the event the licensee cannot satisfactorily install the UA software, he or she agrees to accept in-depth telephone assistance from a qualified CSI customer service representative. In consideration of the massive historical reserves received through UA, the licensing fee is non-refundable. In the event of a refund request before the full one-year subscription term expires, monthly user fees are short-rated at double the monthly fee per full or partial month from inception of the current subscription term. UA history only packages are non refundable.
