As most of our clients know, CSI’s home state of Florida was severely impacted by Hurricane Irma. This caused in interruption of service on Monday September 11
The issues weren’t that data couldn’t go out; the problems were more related to incoming data being processed. There was some misunderstanding regarding access to the colocation facility, but more of an impact was the widespread impact of the storm. We had personnel relocated to many places, but the power issues were so widespread that almost everyone was cut off for a time on Monday. And honestly, we feel that we didn’t do a thorough enough job stress-testing out disaster plan. We’re addressing that immediately.
